Are you looking for a solution to replace everything your core system doesn’t do or doesn’t do easily? Do you have data residing in multiple databases or database platforms like Access and SQL Server? Do you have applications like Lotus Notes, legacy workflow or niche applications each requiring specialized support or custom coding? This all might be easier with a rapid application development platform that has integrated content management and workflow.

Every organization has processes it can’t define with outcomes it can’t predict. The OnBase Workview software provides Data and Case Management tools that empower workers to effectively manage data, make better decisions and handle high-value exceptions. OnBase centralizes all information surrounding a case and provides users with all the tools they need — whether they’re resolving an contract, managing a claim, fulfilling a service request or onboarding an employee.

By supplying these tools, an OnBase Data and Case Management system:

• Empowers employees to work smarter: OnBase provides a 360-degree view into the information users need to make smart decisions, from data records and documents to conversations and emails.
• Increases visibility and control: Reporting dashboards and audit trails of all activities increase transparency, support compliance and help organizations identify opportunities for improvement.
• Offers one platform for solutions enterprise-wide: Save the time and cost of building, managing and upgrading multiple systems by creating content-enabled applications on one point-and-click configurable platform.

What areas in your organization can benefit from case management?

• Look for areas that are dependent upon your knowledge workers — things that can’t be predicted or fully automated.
• Look for work currently managed in scattered spreadsheets, network folders or departmental databases like Access or Lotus Notes. How are you handling related information and supporting content required to make decisions? Is information frequently lost or out-of-date?
• Think about your processes, people and departments that are customer, constituent, or student-facing. How can you improve these relationships and better manage the critical information that supports them?
• Consider “gaps” that exist in your daily work — areas that your major line-of-business systems can’t fully support. For example, can you easily access related documents, notes and more from your SIS, ERP or EMR? Are users spending time switching between systems to get work done?

Once you’ve found these, you’ve identified opportunities for a better case management ap­proach. Determine where you’re experiencing the most pain- – whether that’s cost, time or quality of customer service — and start there.

With OnBase, you configure data-driven applications, automate repetitive processes and manage supporting documents. Most vendors deliver these capabilities through offerings that integrate multiple, acquired products. OnBase is the only software suite developed from the ground up to deliver this functionality within one product.

OnBase Case Management equips your organization to solve a wide range of business problems — from facilities project management and compliance tracking to vendor management, contract management, HR onboarding, incident resolution and fraud investigation — all on one central platform.

For more information, contact the OnBase experts at All Star Software Systems. Please contact your account manager or sales@allstarss.com.